Delivery and Returns Policy

THE SHOP

RETURNS

30 days to return products
If there is a problem with size or fit, you can return the products at full price within 30 days of receiving your order.
Discounted products are final sale.

Return in 4 easy steps

1. Return request
Log in to your account and submit a return authorization form. Don't have an account? Use our guest return form.
CTA: Log in
2. Repack your package
Place the products you wish to return in the original packaging and seal it. If you no longer have the original packaging, obtain suitable and secure packaging or a box.
3. Print & apply the return label
Print the return label and cover the original delivery label on the sealed package.
4. Ship the package containing the item(s) to be returned
Drop off your package with the carrier indicated on the return label.

Important: Returns must be made to the post office or carrier's service point. You will be given a receipt, which you must keep until your refund is confirmed.

Return costs
Our return fee is currently $15 plus tax.

DELIVERY 

Standard delivery in Canada is free for orders of $99 or more*.
When confirming your order, you will be able to see the estimated delivery date based on the delivery method selected.
After completing the transaction, you will receive a confirmation email containing a tracking number, allowing you to track your package every step of the way before receiving it. For any questions before placing an order, please contact our customer service.

*After discounts and before taxes. Surcharges may apply for exceptional dimensions, box weight, or remote delivery address.

CUSTOM CLOTHING

RETURNS

No returns are accepted for custom clothing orders. If there is anything wrong with your order, please contact us.
CTA: Write to us

DELIVERY

Delivery times
Please allow 4-8 weeks* for production and delivery of your custom clothing once your order is approved.
*Delivery times may vary depending on your order and the time of year.
Delivery methods:

  • Shipped directly to member: $20 per address, plus shipping.
  • Wholesale order: $5 per order, plus shipping.
  • Separate bulk orders: $5 per order, plus shipping. A $19 surcharge applies for each separate shipment.